Shipping Policy
How Your Order Ships
Orders placed before 5:00 PM (GMT -5) will begin processing the same day. After placing your order, you'll receive an email confirmation letting you know we've received your purchase and have started preparing your items. This preparation typically takes 1–2 business days (Monday-Friday).
After we've prepared your items, they'll be dispatched from our facility, and you'll receive another email with tracking details so you can monitor your package's journey.
From the moment your order leaves our warehouse, delivery usually takes 3–10 business days (Monday to Friday).
Taking everything into account, your items should arrive within 4–12 business days (Monday to Friday) from when you placed your order.
All orders shipped within the United States qualify for complimentary shipping at no extra charge.
If Your Order Is Running Late
Should your package not arrive within the expected timeframe, there's no need to panic. We recommend waiting up to 2 extra business days (Monday to Friday) and checking your tracking information for updates.
Please allow a total of 3 additional business days (Monday to Friday) beyond the estimated delivery window before reaching out to us. If your order still hasn't shown up after this grace period, contact us at hello@stylebysassy.com, and we'll look into it right away.
Canceling Your Order
Need to cancel? Contact us at hello@stylebysassy.com immediately. Please note that once we've begun processing your order, cancellation is no longer possible.
Wrong or Damaged Items
On the rare occasion that your delivery arrives damaged or contains the wrong items, we apologize for the trouble. Please email hello@stylebysassy.com with clear photographs documenting the problem. We'll assess the situation quickly and ensure you receive the proper, undamaged items.
Contact Information
Email: hello@stylebysassy.com
Phone: +1 917 732 2140
Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT -5)
Saturday & Sunday: Closed
Business Details
Store Name: StylebySassy
Company Name: MLRD Commerce
Company no.: 99204126
Warehouse Location: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China
Business Address: Aadijk 35a, 7602PP, Almelo, The Netherlands
Key Shipping Details
- Order Cutoff: 5:00 PM (GMT -5)
- Processing Duration: 1–2 business days (Monday–Friday)
- Delivery Window: 3–10 business days (Monday–Friday)
- Complete Timeline: 4–12 business days total (Monday–Friday)
- Shipping Cost: Complimentary for all US destinations